Conference report: Call to Action


The report is now available from the ‘Call To Action’ Bristol Mental Health Conference.  The conference, held in May 2019, was co-produced by BAME (Black Asian and Minority Ethnic) women with lived experience of mental health caring, the Nilaari Agency and a partnership of statutory and voluntary services.

This important and unique mental health conference was, as the title suggests, a call to mental health and other senior managers from related services across the city to discuss ways of improving practice in order to be inclusive and eliminate inequality.

The keynote speakers were an eloquent and resilient group of women from BAME communities, who were either service users in their role as carers, or who had themselves experienced mental health crisis in the past.

The conference was facilitated by the Nilaari Agency and jointly funded by Bristol CCG (Clinical Commissioning Group) and AWP (Avon and Wiltshire Partnership NHS Trust). Partners were AWP, Bristol CCG, CASS (Community Access Support Service), Rethink, Bristol Mind and Black Carers.

The agenda for the day was designed around the keynote speakers' testimonies.  There were 3 workshops where speakers worked alongside senior managers to find solutions that would lead to positive practical outcomes.  Any changes to practice would benefit patient experience not only for BAME service users but everyone using mental health services.

The themes covered were: Before Detention, During Detention and Post Detention. At the end of the event participants were invited to write a pledge describing the changes they would make to their policy or practice as a result of what they had  learnt and experienced during the day.

Everyone was inspired by the womens' testimonies. Nilaari and the partner agencies will carry on working with them to ensure that this  ‘call to action’ continues to influence mental health practices in Bristol to become more inclusive, to remove discrimination and to engage positively with service users, family, carers and all of Bristol’s diverse communities.

A copy of the report can also be requested by emailing:

For further information contact: Jean Smith (Director) Nilaari or Shelagh Hetreed Business Officer Nilaari or phone Nilaari on 0117 952 5742